Shipping policy

Where we ship

We currently ship to Australia, New Zealand, Singapore, the United Kingdom and the United States. Every order is dispatched from our fulfilment partner in Seoul, South Korea — which is how we get you Korean skincare that's actually fresh, at the price it should be.

How long it takes

We pick and pack within 0–2 business days. The windows below start when your parcel is handed to the carrier, not when you place the order.

  • Standard — 10–15 business days after dispatch. Tracked low-weight post out of Seoul. That's a normal transit time for this service, not a problem.
  • Express — 3–5 business days after dispatch. A courier lane — FedEx or DHL.

Standard is slow. We'd rather tell you that here than have you find out. If you need it sooner, choose Express.

Carrier selection depends on destination, weight and availability, so we can't promise a specific carrier.

What it costs

Shipping is calculated before you pay and displayed in the currency of your selected market: AUD, NZD, SGD, GBP or USD. Your cart shows progress towards the applicable free-shipping threshold, and checkout confirms the available service and final charge for your delivery address.

Standard shipping is free once your order passes a set value. Your cart shows the cost the moment you reach it. Because shipping is charged per order and not per item, adding a second or third product doesn't increase the shipping cost.

Tracking

You'll get tracking as soon as the parcel is handed to the carrier. Standard tracking can go quiet for a stretch while the parcel moves out of Korea — that's expected, and it doesn't mean it's lost.

Import duties and taxes

Your order crosses an international border from South Korea. Unless checkout expressly says that duties and import taxes are included, the recipient is responsible for any import VAT, GST, duty, brokerage or customs-clearance charge assessed by the destination country. Rules and thresholds differ by country and can change; please check your local customs authority before ordering. We do not mark orders as gifts or understate their value.

Wrong address, refused, or nobody home

Please check your address at checkout. If a parcel is refused, left unclaimed, or sent to an address entered incorrectly, we can't recover it or the freight — see our Refund Policy.

Damaged, wrong, or missing

Email remoza.ecom@gmail.com and we'll sort it. To move fast, send:

  • a photo of the shipping label,
  • a photo of the whole box with the label attached, and
  • a photo of the product.

Our fulfilment partner requires these to investigate, so the sooner they arrive, the sooner it's resolved.

None of this limits any mandatory consumer rights that apply where you live. If goods arrive faulty, damaged, or not as described, contact us for a remedy — whatever a carrier or supplier decides. See our Refund Policy.

Questions

remoza.ecom@gmail.com — we answer.