Shipping policy

Where we ship

We ship to Australia. Every order is dispatched from our fulfilment partner in Seoul, South Korea — which is how we get you Korean skincare that's actually fresh, at the price it should be.

How long it takes

We pick and pack within 0–2 business days. The windows below start when your parcel is handed to the carrier, not when you place the order.

  • Standard — 2–3 weeks after dispatch. Tracked low-weight post out of Seoul. Two to three weeks is normal for this service, not a problem.
  • Express — 3–5 business days after dispatch. A courier lane — FedEx or DHL.

Standard is slow. We'd rather tell you that here than have you find out. If you need it sooner, choose Express.

Carrier selection depends on destination, weight and availability, so we can't promise a specific carrier.

What it costs

Shipping is calculated at checkout, in Australian dollars, before you pay. You'll see the exact cost for both Standard and Express against your actual cart — nothing is added afterwards.

Standard shipping is free once your order passes a set value. Your cart shows the cost the moment you reach it. Because shipping is charged per order and not per item, adding a second or third product doesn't increase the shipping cost.

Tracking

You'll get tracking as soon as the parcel is handed to the carrier. Standard tracking can go quiet for a stretch while the parcel moves out of Korea — that's expected, and it doesn't mean it's lost.

Import duties and taxes

Your order is imported into Australia in your name, and any import charges are yours to settle. What you pay us is freight only. It does not include Australian import duty, GST, or customs clearance costs, and we do not prepay them.

In practice, Australia does not usually charge duty or GST at the border on consignments under AUD 1,000, and our orders sit well below that. We can't guarantee how customs treats an individual parcel, but you're unlikely to hear from them.

Wrong address, refused, or nobody home

Please check your address at checkout. If a parcel is refused, left unclaimed, or sent to an address entered incorrectly, we can't recover it or the freight — see our Refund Policy.

Damaged, wrong, or missing

Email remoza.ecom@gmail.com and we'll sort it. To move fast, send:

  • a photo of the shipping label,
  • a photo of the whole box with the label attached, and
  • a photo of the product.

Our fulfilment partner requires these to investigate, so the sooner they arrive, the sooner it's resolved.

None of this limits your rights under the Australian Consumer Law. If goods arrive faulty, damaged, or not as described, you're entitled to a remedy from us — whatever a carrier or supplier decides. See our Refund Policy.

Questions

remoza.ecom@gmail.com — we answer.