Contact

Contact

Questions about an order, a product, or what your skin actually needs — we read everything, and we answer.

We reply within one business day. We're based in Berlin and support customers across Australia, New Zealand, Singapore, the United Kingdom and the United States, so your reply may arrive in your next local business window.

Quick answers, before you write

  • Where's my order? Standard shipping leaves Seoul and takes 10–15 business days after dispatch. Tracking often goes quiet for a stretch mid-transit — that's normal, and it doesn't mean it's lost. Full detail in our Shipping Policy.
  • Something arrived faulty, damaged, or wrong? Send us a photo and your order number and we'll refund or replace it. We won't ask you to ship it back. See our Refund Policy.
  • Changed your mind? We don't take change-of-mind returns — the honest reasons are in our Refund Policy. Which is exactly why we'd rather you asked us first.
  • Not sure what to buy? Tell us your skin type and what you're using now. We'd genuinely rather talk you out of the wrong product than refund it later.

Prefer plain email? remoza.ecom@gmail.com.

Questions about an order, a product, or what your skin actually needs — we read everything, and we answer.

We reply within one business day. We're in Berlin, so if you write in the Australian afternoon, your answer lands overnight.

Quick answers, before you write

  • Where's my order? Standard shipping leaves Seoul and takes 10–15 business days after dispatch. Tracking often goes quiet for a stretch mid-transit — that's normal, and it doesn't mean it's lost. Full detail in our Shipping Policy.
  • Something arrived faulty, damaged, or wrong? Send us a photo and your order number and we'll refund or replace it. We won't ask you to ship it back. See our Refund Policy.
  • Changed your mind? We don't take change-of-mind returns — the honest reasons are in our Refund Policy. Which is exactly why we'd rather you asked us first.
  • Not sure what to buy? Tell us your skin type and what you're using now. We'd genuinely rather talk you out of the wrong product than refund it later.

Prefer plain email? remoza.ecom@gmail.com.

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